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General “How Do I?” Questions - HubSpot Usage & Process Support

This guide helps users answer common "How Do I?" questions about HubSpot, offering step-by-step instructions for tasks and tools, whether you're new or experienced.

 How Do I Create a New Contact in HubSpot?

  • Navigate to Contacts: In your HubSpot account, go to Contacts from the main navigation bar.
  • Create Contact: Click the Create Contact button in the top right corner.
  • Enter Contact Details: Fill in the necessary details such as name, email, phone number, etc.
  • Save: Click the Create Contact button to save the contact to your HubSpot account.

How Do I Add a New Deal?

  • Go to Deals: Navigate to Sales > Deals in the top menu.
  • Create Deal: Click the Create Deal button.
  • Enter Deal Information: Input details like deal name, associated contacts, deal stage, and pipeline.
  • Save: Click Create Deal to save the deal to your pipeline.

How Do I Set Up a Workflow in HubSpot?

  • Navigate to Automation: Go to Automation > Workflows.
  • Create Workflow: Click Create Workflow.
  • Select Type: Choose the type of workflow (e.g., Contact-based, Deal-based).
  • Set Triggers and Actions: Set the workflow’s triggers (e.g., form submissions, property changes) and define the actions (e.g., send email, assign task).
  • Activate: Review your settings and click Turn On to activate the workflow.

How Do I Create a Report in HubSpot?

  • Go to Reports: Navigate to Reports > Reports in the top menu.
  • Create Report: Click Create Report.
  • Select Report Type: Choose the type of report (e.g., Contacts, Deals, Sales Performance).
  • Customize: Choose your filters, properties, and visualization type.
  • Save and Share: Once you’re happy with the report, click Save and share it with the team if needed.

How Do I Manage User Permissions in HubSpot?

  • Navigate to Settings: Go to Settings > Users & Teams.
  • Select User: Find and select the user whose permissions you need to adjust.
  • Edit Permissions: Modify the user’s access to features (e.g., contacts, workflows, deals).
  • Save: After making necessary adjustments, click Save to update their permissions.

How Do I Create Custom Properties in HubSpot?

  • Go to Settings: Navigate to Settings > Properties.

  • Choose Object: Select the object (e.g., Contacts, Deals) for which you want to create a custom property.
  • Create Property: Click Create Property.
  • Enter Property Information: Choose the property type (e.g., dropdown, date field) and enter the necessary details.

  • Save: Click Save to create the custom property.

How Do I Clean Up My HubSpot Account?

Merge Duplicates: Use HubSpot’s duplicate management tools to merge contacts, companies, or deals.


Delete Old Records: Remove outdated or unnecessary records such as tasks, notes, or emails.


Review Workflows: Clean up inactive or outdated workflows that are no longer in use.


Remove Unused Properties: Delete any unused properties or custom fields that are cluttering your account.

How Do I Integrate HubSpot with Other Tools?

  • Navigate to Integrations: Go to Settings > Integrations > Connected Apps.
  • Search for the App: Find the third-party tool you want to integrate with HubSpot.
  • Follow Setup Steps: Follow the instructions to authenticate and connect the tool.
  • Configure Settings: After connecting, configure any specific settings for the integration.
  • Save: Once the integration is complete, click Save.

Need More Help?

If you have a specific "How Do I?" question or need additional assistance with a HubSpot feature, feel free to reach out to HubSpot Support or consult the HubSpot Community for further guidance.