Can’t See Contact, Deal, or Company in HubSpot – How to Fix It

Step-by-Step Troubleshooting Guide

Check User Permissions

Problem: Your user role doesn’t have access to certain records.

How to Check:

• Go to Settings > Users & Teams
• Find your user profile
• Click “Actions > View Permissions”

Key Permissions to Check:

• CRM > Contacts / Companies / Deals → View: All, Team only, or Owned only
• If set to Owned only, you can only see records assigned to you

Fix: Ask your HubSpot admin to update your permissions if needed.

Filters or Views Are Hiding Data

Problem: Records exist but don’t appear due to filtered views.

How to Check:

• In Contacts, Companies, or Deals, check the top filter bar
• Look for saved views like “My contacts” or “Recently created deals”

Fix:

• Clear or adjust filters to broaden the search
• Switch to “All records” view
• Use the search bar to look up names, emails, or record IDs

Team-Based Visibility Restrictions

Problem: HubSpot is set up with team partitioning, and you’re not on the same team as the record owner.

How to Check:

• Go to Settings > Users & Teams > Teams
• Check if you and the record owner belong to the same team

 Fix: Ask your admin to:

• Add you to the relevant team
• Change the record’s visibility
• Adjust your user’s team-based access settings

You’re Not the Owner of the Record (Limited View Access)

Problem: Your permission is set to view only the records you own.

How to Check:

• Open your user profile in Settings > Users & Teams
• Check CRM object access: Owned only vs. All

Fix:

• Ask for access to View: All records
• Or request to be assigned as the owner of the contact/deal/company you need to view

The Record Was Deleted or Merged

 Problem: Record was removed, archived, or merged into another.

 Fix:

• Use the Recycle Bin to restore deleted records:

• • Go to Contacts > Actions > View Recycle Bin

• For merged records:

• • Search for the record’s email or domain
  • HubSpot automatically redirects to the primary record in a merge

Browser Cache or Loading Issues

Problem: HubSpot page isn’t loading records correctly.

Fix:

• Refresh the page
• Clear your browser cache and cookies
• Try accessing HubSpot in an Incognito/Private window
• Switch browsers (Chrome recommended)

 Still Can’t Find It?

  If you've tried all of the above:

• Use the Record ID (if known) to search directly
• Ask your team lead or HubSpot admin to verify visibility settings
• Contact HubSpot Support (for paid accounts) if the issue persists